Harold's Pharmacy from Wilkes-Barre, Pennsylvania

Harold's Pharmacy company information, opening hours, how to reach and other information. You can read or write a review about the Harold's Pharmacy in Wilkes-Barre PENNSYLVANIA.

Details about the company:

Contact Information:

Wilkes-Barre 179 Old River Rd PENNSYLVANIA , 18702 , US

(570) 824-0587

(570) 824-0587



Company working hours

Sun: Closed

Mon: 8:00am - 7:00pm

Tue: 11:00am - 6:00pm

Wed: 10:00am - 5:00pm

Thu: 10:00am - 6:00pm

Fri: 9:00am - 6:00pm

Sat: Closed

Details of the operation time, please call (570) 824-0587. If you believe that these incorrect working hours then you can edit them.

Company profile:

Harold's Pharmacy reviews

  • I’ve been using Harrold’s Pharmacy in South Wilkes-Barre, PA for approximately 10 years. I even contacted Bruce from Boise before moving back here in March of 2006. In 2006 he helped me get my medications when I needed them. Even giving me a partial dosage amount until I could come up with the total amount of money due. I have had problems with Harold’s in the past when they held my prescriptions until there were enough to make delivery profitable to them, sacrificing my immediate need for a particular prescription for up to a full week. Bruce had informed me personally that he would see to it that it would not happen again and I have to admit it hasn’t. But today is the straw that broke the camel’s back. Today, May 2, 2017, was a different story. I am currently in week 3 of being ramped up on a new medication for neuropathy in my feet which is very painful. Last night I had 1 pill left for this morning but needed to take one also at 2pm at 8:30pm this evening. I called in my Rx last night via the automated phone service for delivery. Delivery of my meds has always been a reason for choosing Harold’s Pharmacy and the main reason I have stayed with them; even though I often had to bring a prescription in person all the way down to South Wilkes-Barre. At 1:58pm I called the Pharmacy and spoke to a Pharmacist’s assistant who told me that my Rx was out for delivery. I told her that I was supposed to take my next pill at 2pm. At 3:55pm I called the Pharmacy and spoke to a Pharmacist’s assistant again, explained the situation again and was told it was scheduled for delivery today. At 4:00pm I called the Rx Driver’s phone (which I had previously saved to my phone) and was told he got off work at 3pm. He said I should call the Pharmacy and ask for Dave in Delivery Dept. I thanked him and apologized for calling him while off work. At 4:37pm I called and pressed option 6 for Pharmacist assistant, and Bruce (owner) answered. He looked up my information and said it would be delivered today. I explained I was being “ramped up” on a new medicine and he said he understood after looking at the Rx instructions. Then he told me he would look into it and call me back. I felt safe knowing Bruce was handling it personally. At 5:00pm I called the Pharmacy and spoke to a Pharmacist’s assistant who informed me that Bruce had left the building for the day. At 5:05pm I called and left Bruce a message thanking him for not calling me back before leaving for the day and that was very professional (sarcastically). At 5:59pm I called and talked to a Pharmacist’s assistant again expressing my concerns. I asked if she would call the Rx driver and have him call me on my cell phone so I could be assured he was coming today. She said she would do just that. Now at this time I felt like driving down there personally and picking up my Rx. because they close at 6pm. My feet were in a lot of pain so I lay down on the bed with my phone at my side awaiting the call from the Rx driver to get access to our building. They can’t enter otherwise. I drifted off into sleep and awoke suddenly at 6pm. I immediately called the Pharmacy hoping to reach someone. Someone picked up the phone and I asked “You are about to close aren’t you?” and the man answered “Yes.” I explained the situation again and he went back to check the Delivery Dept. to see if the Rx was there. He came back on the phone within a minute and told me that it was still out for delivery. “The often will deliver after 6pm” he said. I thanked him and hung up. At this point it was far too late to go down myself to pick up my Rx. It is now 7pm and I still have received no call from the front door of our building from the Rx driver. I have spent the last half hour documenting all of this information from my phone records. I am totally upset and for good reason. In the morning I will be transferring all of my prescriptions to another pharmacy that delivers. I missed my 2pm pill, and now must go without taking 2 pills tonight at 8:30pm, and probably will miss my 8am pill too. I plan on being there when they open in the morning before the delivery driver’s leave the Pharmacy to hopefully pick up my Rx and to transfer all my prescriptions to another pharmacy in Wilkes-Barre. I cannot tolerate this unprofessionalism any longer; and neither should anyone.
    05/03/2017 1:54 am Share review:

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